1. Introduction

EzMedQ respects user privacy and is committed to protecting personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices available to users.

By using EzMedQ, creating an account, submitting a form, purchasing a service, enrolling in a course, or communicating with us, you acknowledge this Privacy Policy.

2. Who We Are

EzMedQ is a medical education platform based in Irbid, Jordan. For privacy-related questions, users may contact EzMedQ through the official contact details listed at the end of this page.

3. Information We May Collect

EzMedQ may collect information directly from users, automatically through the platform, or through approved service providers. This may include:

• Identity information: name, username, student status, institution, academic level, or instructor details.
• Contact information: email address, phone number, WhatsApp number, and communication history.
• Account information: login details, enrollment records, course progress, dashboard activity, subscription status, and access logs.
• Payment-related information: payment method, payment reference, transaction confirmation, invoice details, and activation status. EzMedQ does not intentionally store full card details where payments are processed by third-party providers.
• Technical information: IP address, browser type, device information, operating system, pages visited, cookies, timestamps, and security logs.
• Educational information: quiz attempts, question bank progress, performance analytics, submitted forms, assignments, certificates, feedback, and support requests.

4. How We Use Information

EzMedQ uses collected information for legitimate educational, operational, administrative, security, and communication purposes, including:

• Creating and managing user accounts.
• Activating subscriptions, courses, question banks, and educational services.
• Delivering content, tracking course progress, and improving the learning experience.
• Providing support, responding to inquiries, and sending important service updates.
• Verifying payments and preventing fraud, unauthorized sharing, or misuse.
• Improving platform design, educational content, analytics, and service quality.
• Complying with legal obligations, resolving disputes, and enforcing platform policies.

5. Legal and Operational Bases for Processing

Depending on the situation, EzMedQ may process information because it is necessary to provide a requested service, perform a contract, verify payment, communicate with the user, comply with legal obligations, protect platform security, prevent abuse, or pursue legitimate educational and administrative interests.

6. Cookies and Similar Technologies

EzMedQ may use cookies, session tools, analytics tools, security tools, login cookies, and similar technologies to operate the website, remember user preferences, maintain login sessions, improve performance, detect misuse, and understand platform usage.

Users can control or disable cookies through browser settings. However, disabling cookies may affect login, dashboard access, course progress tracking, payment forms, or other platform features.

7. When Information May Be Shared

EzMedQ does not sell personal data. We may share limited information only when necessary and appropriate, including with:

• Authorized EzMedQ team members, instructors, administrators, or support personnel.
• Technology, hosting, email, payment, analytics, security, and platform service providers.
• Partner or third-party educational platforms where access activation or service delivery requires it.
• Legal, regulatory, payment, or security authorities where required by law or necessary to protect rights, safety, and platform integrity.
• Professional advisors where necessary for legal, accounting, compliance, or business purposes.

8. Third-Party Services

EzMedQ may use or link to third-party services such as payment processors, video hosting tools, communication tools, educational platforms, analytics providers, or embedded resources. These third parties may process information under their own privacy policies and terms.

EzMedQ is not responsible for the privacy practices, security standards, or content of external websites or third-party platforms.

9. Data Security

EzMedQ uses reasonable technical and organizational safeguards to protect information against unauthorized access, alteration, disclosure, misuse, or loss. These may include access controls, administrative restrictions, security monitoring, secure account practices, and service provider safeguards.

No website, internet transmission, email system, or digital platform can be guaranteed to be completely secure. Users are responsible for protecting their passwords, devices, and accounts.

10. Data Retention

EzMedQ retains personal information only for as long as reasonably necessary to provide services, maintain accounts, verify payments, support users, comply with legal obligations, enforce policies, resolve disputes, prevent fraud, and maintain educational or administrative records.

Some information may be retained after account closure where required for legal, security, accounting, operational, or dispute-resolution purposes.

11. User Rights and Requests

Subject to applicable law and identity verification, users may request access to their personal information, correction of inaccurate information, deletion of certain data, restriction of certain processing, or clarification about how their information is used.

Some requests may be limited where retaining data is necessary for legal compliance, payment records, security, fraud prevention, academic records, dispute resolution, or enforcement of platform policies.

12. Communications

EzMedQ may contact users by email, phone, WhatsApp, platform message, or other official channels for account matters, activation, course updates, payment verification, support, service changes, security alerts, or important policy notices.

Marketing communications, where used, may be limited or stopped by contacting EzMedQ, unless the communication is necessary for account, payment, service, or legal reasons.

13. Children’s Privacy

EzMedQ is primarily intended for university-level learners and adult users. We do not knowingly collect personal information from children under 13. Users under 18 should use the platform only with appropriate consent where required by law.

14. International Use and Data Transfers

Because EzMedQ uses digital tools and service providers, user information may be processed or stored in locations outside the user’s country. By using the platform, users acknowledge that information may be transferred and processed where EzMedQ or its service providers operate, subject to reasonable safeguards.

15. Updates to This Privacy Policy

EzMedQ may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the platform after publication means acceptance of the updated Privacy Policy.